FREQUENTLY ASKED QUESTIONS
What does my transaction tracking number look like?
Your transaction number should contain AES followed by a series of digits (eg AES-189534)
Where do I find my transaction tracking number?
You can find your transaction number in the Bill of landing once your order has been confirmed.
How do I get help with my shipment?
Nothing appears when I clicked the search button?
Please note that a window will pop up to display your transaction tracking information. If nothing appears, please check to see if you have popup windows blocked or disabled.
Please visit this site if you are using windows: https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings
Please visit this site if you are using IOS:https://suffolk.screenstepslive.com/s/1050/m/popups/l/11616-how-do-i-enable-pop-ups-for-safari-4-or-higher-mac
Please visit this site if you are using mobile IOS: https://productforums.google.com/forum/#!msg/chrome/m-WfaAOYRyA/lBrW0mIdE5gJ